Refund policy

ThruDark is dedicated to the quality of our products and the satisfaction of our customers. However, should you not be satisfied with your order, you may return this in line with our returns policy. You have 30 days from the date of delivery to return your order for an exchange, full refund or gift voucher credit.

Please note: InPost returns are not currently supported via our returns portal. While InPost is available as a delivery option, returns must be made using our standard returns methods outlined below.

Exchanges are free worldwide. For refunds, a return shipping fee will be deducted from your refund. For UK orders, this fee is £5.00. For international orders, the fee is approximately £10, depending on the country, and is set by our international returns partner.

This pays for accurate tracking notifications, automated updates at every stage of the process and faster processing using our easy returns portal. This makes for a return that is in most cases cheaper and more reliable than using your own tracked postal service and helps give you confidence and security with every return for refund. It also helps us cover the cost of return postage.

The items in your order must be in an identical condition to when delivered in order to be eligible for return. This means as new, unworn (except for trying on for size), unaltered and with its original packaging and tags attached. All drinkware, underwear and socks must be completely unused and unopened to be eligible for a return.

Returns that do not meet these criteria may be refused. All returns made using our easy returns portal are typically processed within 7–10 days, though this may take longer during busier periods. If your return is taking longer to process, please contact Support@ThruDark.com with your order number (GB…).

Please do not arrange your own return without using our easy returns portal. This will mean you do not receive return updates, may slow your return processing down and can lead to parcels going missing without trace.

If you have trouble using the returns portal or have any queries regarding the returns process or the eligibility of your order for return, please do not hesitate to contact Support@ThruDark.com.

Please note: the original shipping rate of your order will not be refunded as part of your return.